Holo aroma! Apology and future measures for defects in some products
We sincerely apologize for the inconvenience caused. For applicable customers, we will exchange the product.
Thank you for using the CODE Meee STORE.
This time, Holo Aroma! We have learned that some products have loosened spray parts and are leaking after delivery.
We sincerely apologize for the inconvenience caused to affected customers. We sincerely apologize.
Right now, while discussing with container manufacturers and product filling manufacturers,
We are trying to find out the cause.
We apologize for the inconvenience, but it is expected that it will take a little more time to investigate the cause, so we will inform you of the dedicated contact for the replacement of the affected product as soon as possible.
The following two items are eligible for exchange.
We apologize for the inconvenience, but we would appreciate it if you could contact the exchange window.
① Customers who found liquid leakage when opening the product
(2) Customers who find that the spray part is loose when the product is opened and remains loose even after tightening.
*Please note that if you loosen the screw of the spray part by yourself, it may be difficult to tighten it again.
For those customers who fall under the above, could you please enter the necessary information from the exchange window (inquiry form) at the following URL and send it?
Exchange window URL: https://codemeee.store/pages/contact
How to enter
- Type of inquiry: Please select "Regarding the delivered product"
- Order number: Please enter your order number (you can check the order number in the email you received when you made your purchase)
- Name: Please enter (Please enter the name you set when ordering.)
- Email Address: Please enter
- Inquiry details: Please enter which of the above ① or ② applies, and enter the product name and quantity that corresponds (eg: 1 Natsuiro Matsuri that corresponds to ①).
We will contact the affected customers who contacted us with details regarding future exchanges.
*If you have already made an inquiry, there is no need to contact us again.
The product exchange support period is until September 5, 2020 .
We apologize for any inconvenience this may cause to the affected customers, but we ask for your cooperation in contacting us within the period.
Once again, we sincerely apologize for the inconvenience caused.
We will continue to investigate the cause of some product defects that occurred this time, and will thoroughly implement measures to prevent future recurrence.
Thank you for your continued support.