I want to change my order
Once an order has been completed, no changes can be made to the contents of the order. Please understand this in advance.
I want to cancel my order.
As a general rule, we do not accept returns or exchanges for reasons attributable to the customer.
I want to change my shipping address.
Please contact us with your correct address using the Contact Us Form. Please note that we will not be able to accept changes if the product has already been shipped, or even if it has not been shipped, depending on the timing.
I did not get the order confirmation email.
Possible causes include
- If you are using a mobile carrier email address and have not set up to receive @codemeee.store domains
- If you are using a PC e-mail and the order confirmation e-mail is in your spam folder
- If there is an error in the e-mail address registered at the time of your order
The map displayed on the order completion screen is different from the shipping address.
The map may shift slightly, but this is not a problem if the "Shipping Address" you registered is correct.
I need a receipt.
We are sorry, but we are not able to issue receipts at this time, and we ask that you use a credit card invoice or similar document in place of a receipt. Please understand this in advance.
I want to change my payment method
Payment methods cannot be changed after an order has been completed.
I want to know when my credit card will be charged.
Payment is confirmed at the time of order and charged to the credit card company.
The credit card closing date and debit date (payment date) differ depending on the credit card company.
Please contact your credit card company for details.
I want to express my opinions and requests about the product.
We will not be able to reply to your inquiry even if you send it via the contact form in the CodeMe Store. Please understand this in advance. For any comments or requests regarding our products, please contact us at the following e-mail address: firstname.lastname@example.org